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Allwyn John
D'Souza Cell No :
001-647-504-2363 Religion: Indian Ethnicity: Konkani Mother Tongue: Konkani Language Email: allwyn@hotmail.com Website: www.allwyn.com
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LANGUAGES
Fluent in English, Hindi and Basic French,
Speak Marathi, Gujarati and Konkani.
SUMMARY OF QUALIFICATIONS
Microsoft Certified Professional
Exam's completed:
- Implementing Microsoft Windows 2000 Professional- June2001
- Implementing & Supporting Windows '95- May 1997
- Microsoft Excel for Windows - July 1996
Microsoft Certified Systems Engineer Track
Courses completed at Karrox – Mumbai - May 2001
- Implementing and Configuring Windows 2000 Server
- Implementing and Designing MS Windows 2000 Network Infrastructure
- Implementing, Designing and Administering Windows 2000 Directory Services.
Network Security/Defense
- One day course completed at ExecuTrain in Dubai – May 2002
Certificate Course in Lotus Notes Rel 4.5
- Basics, Beyond Basics, Power User and Mobile User
SAP R/3
- ABAP/4 Reports, Transactions with exposure to EDI and Data Warehousing.
Balanced Scorecard Practitioner - November 2004
The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action.
- Awarded the Silver Balanced Scorecard Practiotoner in the GAC Balanced scorecard Programme
EDUCATION
1984 – 1990, St. Xavier’s College (Bombay
University)
Bachelor of Science, Principal subjects: Physics with
Electronic Instrumentation,
Other subjects: Math's, Chemistry
1974 – 1984, St. Xavier’s High School, Bombay
Secondary School Certificate Achieved Distinction
1990 – 1991, Diploma in Computer Science
Xavier’s Institute of Management, Bombay-Stood first with top Grade
1986 - Certificate in Effective Communication
Learning for Life’ program at St. Xavier’s College
PROFESSIONAL EXPERIENCE
Humber
College - www.humber.ca
4th Jan. 2010 to 5th Feb. 2010
-Log all telephone, email and voicemail requests and
problems from both internal and external customers into the helpdesk problem
management tool
-Analyze, resolve and co-ordinate the resolution of customer problems and act as
the liaison between the internal support groups
-Maintain total accountability for the service event until problems are
completely resolved
-Perform general PC (hardware/software) troubleshooting
-Maintaining Helpdesk documentation within guidelines and standards
Shell
Canada Limited, Mississauga,
ON - www.shell.com
September 2008
to November 2009
contracted
to CCSI Compucom - www.compucom.com
contracted to Kalyx Management Consultants –www.kalyx.ca
contracted to 2189592
ONTARIO INC. – www.allwyn.com
Shell
Canada Limited is one of the largest integrated petroleum companies in Canada,
producing natural gas, natural gas liquids and bitumen. It is also the country's
largest producer of sulphur. Shell Canada is a leading manufacturer, distributor
and marketer of refined petroleum products.
Technical
Support Analyst
The First Level Technical Service Analysts at our Desk consists of a team of 30
plus analysts manning the desk 24/7.
-Front
line incident management and request fulfilment services to 10,000 plus staff
from all over Canada.
-Receive, record classify, investigate, escalate/resolve tickets using
established process.
-Devise and apply consistent approach to all logged tickets.
-Co-ordinate resources develop and maintain accurate records, best achievable
level of Service availability
- S/w ticketing system used for the above - Service Center (from Peregrine
Systems Inc.)
Gulf
Agency Company-
-Dubai,
U.A.E.- www.gacworld.com
Nov 1998 to August 2008
GAC is one of the worlds leading Shipping Services and Transport Corporation,
operating with its own offices in Middle East, Africa, East Mediterranean,
Indian Subcontinent, Far East, Poland and USA.
IT
Support/Help Desk
The
IT department WAN team at GAC, Dubai consisted of a team of 5 staff of which I
was part and with Mr. Anish Ashar as the WAN Manager.
- Present
proposals, Updates, actual Training and Support for 1000 plus GAC staff
including hardware, networking, computer fundamentals, desktop and Internet
based applications and solutions.
- Was
involved in research and implementation of MOODLE as the Learning management
system (LMS) in GAC, Dubai.
- Designing
and development of training courses with Internet-based interactive
solutions.
- Promote
new initiatives to senior management.
- Initiating
new learning strategies and concepts.
- Supporting
operations of GAC 's IT network and communications systems.
- Assisting
in various projects, vendor management, evaluation and purchase of IT
related equipment
- Installation,
maintenance and service of all types H/W and S/W.
- Actively
involved in promoting emerging technologies.
NADIA Training Institute (http://www.nadia-me.com/)
May 1995 to July 1998 (3 years)
Dubai, U.A.E. (Training Instructor of the Year Award –
1997)
Technical Training Coordinator
- Advising the Assistant General Manager (AGM) on new computer training trends.
- Advising AGM on H/W and S/W requirements.
- Working with all computer instructors/EDP personnel to achieve certification requirements.
- Developing new technical courses.
- Training instructors in the delivery of new technical courses.
Senior Training Faculty
- Conducting professional computer courses at basic and advanced levels.
- Technical support for corporate clients, on telephone and on-site.
- Consultancy and training involving database, word processing, spreadsheets, presentations, design software, operating systems, connectivity between these software’s, E- Mail, Internet, Intranet Solutions etc.
- In depth exposure to practically all commonly used PC based systems and applications software.
DJA Group of Companies - May 1993 to April 1995
Dubai, U.A.E.
DJA Specialist Products is a company set up in the Jebel Ali Free Zone with COMICOM Computers, FAME Trading and Mini Electronics – (located at Holiday Inn, Shopping Mall) as branches in Dubai to cater to specialized solutions in the computer and electronics industry.
Technical Support/Training Executive
Involved in every aspect of setting up the Hardware and Networking divisions including assembling, testing, maintenance, repair and installation of all types of Computer Hardware namely-
- Multimedia, CD-ROM’s, Modems (External, Internal up to 28.8 KBPS), Scanners (Hand Scanners and Flat Bed Scanners), Printers (Laser, Dot-matrix, DeskJet) and all the latest peripherals, at that time.
- Local Area Network’s including Cabling (Twisted Pair, RG-58 BNC Type), Network Adapters, Hub’s.
- Networking Software’s implemented and supported at that time: Novell NetWare LITE, Novell 3.11, Windows for Workgroups
- Involved in the testing, installation and maintenance of products from the following hardware for which DJA Specialist Products is the sole distributor; JetFax, USA - Specializing in Faxing Solutions, Datamini Singapore - Computer Systems, Rever Cruiser Taiwan - Laptop Solutions including the only laptop in the world with a built in Data Show Pad, CTX-Data show pads from Taiwan, Topware solutions for training and networking, Printer Sharing net Solutions
Network Institute of Computer Education, Opera House,
Bombay
May 1992 to April 1993
Senior Training Faculty
National Inst. Of Computer Technology, Bandra, Bombay 400
050
March 1991 to March 1992
Senior Training Faculty
Regina Pacis High School, Byculla, Bombay
Oct 1990
to March 1991
Computer Instructor
Customer Care Center, Chembur, Bombay
Credit Executive - 1
year
ADDITIONAL PROFESSIONAL ACTIVITIES
Developed Software's for various companies on a freelance basis including:
- KFC, Dubai, Pepsi Co. Rest. International
Visual FoxPro 3
1 year, part time
- General Electric, Dubai
Ms- Access
2 months, part time
SKILLS SET
Internet/Intranet:(*****)
Microsoft- Internet Explorer, Visual InterDev, HTML, Front Page, Web Site Development, Netscape-Communicator, Composer...
ERP:(**)
SAP R/3ABAP/4 Reports, Transactions with exposure to EDI and Data Warehousing.
Client-Server:(**)
Microsoft SQL Server 6.5, Oracle 6.0 (Forms, Menus, Reportwriter)
Applications Software:(*****)
Microsoft: Office Professional/Premium 4.3, 95,97, 2000,XP,
2003, Project 4.0/95, 2000
Lotus: Smartsuite 95,96, Millennium
AutoCAD
Rel 12/13/14
Networking and GroupWare:(****)
Microsoft Networking(NT 4/Windows 95,98,2000,XP) Novell NetWare 3.x, 4.11, 5.11, Border Manager, Zen Works , Lotus Notes 4.5,
Programming:(****)
Visual Basic, Visual FoxPro, HTML, JavaScript
Operating Systems:(*****)
Microsoft Win NT 4, Win 98/95/2000/XP, Win 3.x/DOS
Miscellaneous:(*****)
(For Internet and Intranet Training and Support):
PC Anywhere, VNC
Anti-Virus-Fsecure, Norton, Mcafee(including - E Policy Orchestrator Server),
Web cam, Chat, IP Telephony,
FTP, TCP/IP, Digital Video, Digital Camera, Touch Screen, Digital Sender,
Laptop, Infra Red, Bluetooth, Mobile Phone connectivity,
DVD RAM/ROM, CD Burners, UPS...
Network Security(****)
Foundations, Attack Techniques, Defense Fundamentals, Risk Analysis, Security Policies
(******) - Five Stars - Excellent knowledge, exposure and experience
(****) - Four Star - Very Good Knowledge, exposure and experience
(**) - Two Stars - Good Knowledge, need more exposure, little experience